Frequently Asked Questions
A little clarity before you choose.
How do I contact Customer Care?
Contact our customer service by using Contact Us form, we are always happy to help with any query. Please note we are closed on public holidays and weekends.
What is the turnaround time for the jackets?
Currently, all our jackets are handmade to order, just to keep the leather safe & fresh. All the jackets are delivered within a time frame of 10 to 12 Business Days.
What quality is the leather?
All our Jackets are made of “Premium Quality Lambskin Leather”.
How long does it take for you to reply to my query?
We incur high volumes of customer care in peak traffic times, but we will always endeavor to get back to you within 12 hours. This time may vary depending on public holidays and weekends.
How do I return an item?
Please check our Returns and Exchange page.
How do I know when you have received my return?
Returns are processed immediately once the customer’s return is received. You will receive an email with your return information when complete.
How can I track my order?
Once your parcel has been dispatched and picked up by the courier, an email will be sent to you that will provide you with a link and a tracking number that will enable you to follow your parcel.
Can I change my order?
If you need to make urgent changes to your order please email us with the correct changes and include your order number within 1 working day. If the parcel has already been dispatched changes cannot be made.
Once a payment has been received and your order is completed it is then subject to the returns policy. Please note changes to the address cannot be made once the order leaves our warehouse as it becomes the property of the courier company.
Once a payment has been received and your order is completed it is then subject to the returns policy. Please note changes to the address cannot be made once the order leaves our warehouse as it becomes the property of the courier company.
Can I cancel my order?
Yes, you can cancel the order within 24 hours of order being placed. Please use our Contact Us form for any changes.
The item I wanted is no longer on the website, will it be restocked?
If there is a particular item you wish to purchase but is no longer available on the website, please contact our team at Contact Us page where we will inform you on whether this item will be restocked.
